Acceptable Use Policy

As a provider of Internet access, web site hosting, and other Internet-related services, Layer42 offers its customers (also known as subscribers), and their customers and users, the means to acquire and disseminate a wealth of public, private, commercial, and non-commercial information. Layer42 respects that the Internet provides a forum for free and open discussion and dissemination of information, however, when there are competing interests at issue, Layer42 reserves the right to take certain preventative or corrective actions. In order to protect these competing interests, Layer42 has developed an Acceptable Use Policy ("AUP"), which supplements and explains certain terms of each customer's respective service agreement and is intended as a guide to the customer's rights and obligations when utilizing Layer42's services. This AUP will be revised from time to time. A customer's use of Layer42's services after changes to the AUP are posted on Layer42's web site will constitute the customer's acceptance of any new or additional terms of the AUP that result from those changes.

One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet's openness and value, but it also places a high premium on the judgment and responsibility of those who use the Internet, both in the information they acquire and in the information they disseminate to others. When subscribers obtain information through the Internet, they must keep in mind that Layer42 cannot monitor, verify, warrant, or vouch for the accuracy and quality of the information that subscribers may acquire. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet is sexually explicit or otherwise offensive. Because Layer42 cannot monitor or censor the Internet, and will not attempt to do so, Layer42 cannot accept any responsibility for injury to its subscribers that results from inaccurate, unsuitable, offensive, or illegal Internet communications.

When subscribers disseminate information through the Internet, they also must keep in mind that Layer42 does not review, edit, censor, or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, because the information they create is carried over Layer42's network and may reach a large number of people, including both subscribers and nonsubscribers of Layer42, subscribers' postings to the Internet may affect other subscribers and may harm Layer42's goodwill, business reputation, and operations. For these reasons, subscribers violate Layer42 policy and the service agreement when they, their customers, affiliates, or subsidiaries engage in the following prohibited activities:

Spamming -- Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming"). It is not only harmful because of its negative impact on consumer attitudes toward Layer42, but also because it can overload Layer42's network and disrupt service to Layer42 subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, Layer42 has the discretion to determine from all of the evidence whether the email recipients were from an "opt-in" email list.

Intellectual Property Violations -- Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. Layer42 is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement. It is also Layer42's policy to terminate the privileges of customers who commit repeat violations of copyright laws.

Defamatory or Abusive Language -- Using Layer42's network as a means to transmit or post defamatory, harassing, abusive, or threatening language.

Forging of Headers -- Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

Illegal or Unauthorized Access to Other Computers or Networks -- Accessing illegally or without authorization computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, or other information gathering activity).

Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities -- Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mailbombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment.

Facilitating a Violation of this AUP -- Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mailbombing, denial of service attacks, and piracy of software.

Export Control Violations -- Exporting encryption software over the Internet or otherwise, to points outside the United States.

Usenet Groups -- Layer42 reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.

Other Illegal Activities -- Engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, and pirating software.

Other Activities -- Engaging in activities, whether lawful or unlawful, that Layer42 determines to be harmful to its subscribers, operations, reputation, goodwill, or customer relations.

As we have pointed out, the responsibility for avoiding the harmful activities just described rests primarily with the subscriber. Layer42 will not, as an ordinary practice, monitor the communications of its subscribers to ensure that they comply with Layer42 policy or applicable law. When Layer42 becomes aware of harmful activities, however, it may take any action to stop the harmful activity, including but not limited to, removing information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or take any other action it deems appropriate.

Layer42 also is aware that many of its subscribers are, themselves, providers of Internet services, and that information reaching Layer42's facilities from those subscribers may have originated from a customer of the subscriber or from another third-party. Layer42 does not require its subscribers who offer Internet services to monitor or censor transmissions or web sites created by customers of its subscribers. Layer42 has the right to directly take action against a customer of a subscriber. Also, Layer42 may take action against the Layer42 subscriber because of activities of a customer of the subscriber, even though the action may effect other customers of the subscriber. Similarly, Layer42 anticipates that subscribers who offer Internet services will cooperate with Layer42 in any corrective or preventive action that Layer42 deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of Layer42 policy.

Layer42 also is concerned with the privacy of on-line communications and web sites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, Layer42 urges its subscribers to assume that all of their on-line communications are insecure. Layer42 cannot take any responsibility for the security of information transmitted over Layer42's facilities.

Layer42 will not intentionally monitor private electronic mail messages sent or received by its subscribers unless required to do so by law, governmental authority, or when public safety is at stake. Layer42 may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, Layer42 may disclose information, including but not limited to, information concerning a subscriber, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation, or governmental request. Layer42 assumes no obligation to inform the subscriber that subscriber information has been provided and in some cases may be prohibited by law from giving such notice. Finally, Layer42 may disclose subscriber information or information transmitted over its network where necessary to protect Layer42 and others from harm, or where such disclosure is necessary to the proper operation of the system.

Layer42 expects that its subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of on-line communications. A subscriber's failure to comply with those laws will violate Layer42 policy. Finally, Layer42 wishes to emphasize that in signing the service agreement, subscribers indemnify Layer42 for any violation of the service agreement, law, or Layer42 policy, that results in loss to Layer42 or the bringing of any claim against Layer42 by any third-party. This means that if Layer42 is sued because of a subscriber's or customer of a subscriber's activity, the subscriber will pay any damages awarded against Layer42, plus costs and reasonable attorneys' fees. Furthermore, Layer42 may charge (at its option) a customer $1000 per abuse complaint received. Customers who are disconnected due to abuse complaints may be required to make a deposit to cover future abuse complaints. Layer42 reserves the right to hold customer equipment until all charges for abuse complaints are paid in full.

Layer42 Privacy Policy

Layer42's policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Layer42's policies and procedures are subject to change.

In the course of serving its customers, Layer42 acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information - such as the customer's name, address, telephone number, and credit card data - is provided to Layer42 by its customers in order to establish service. Other information - such as the customer's account status, choice of services, and customer logs - is created and maintained by Layer42 in the normal course of providing service. Layer42 also uses cookies, which are small pieces of information that a web site can store in a designated file on a user's computer for various reasons. For example, Layer42 uses cookies on the landing pages of products sold online which record the customer information that is required on the order form. This information is then forwarded to an internal sales tracking database within Layer42. In addition, Layer42 may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

Data Security

Layer42 will protect the confidentiality of its customers' information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Layer42, its partners, its employees and other customers of Layer42's services. To protect the loss, misuse, and alteration of information that is collected from customers, Layer42 has appropriate physical, electronic, and managerial procedures in place.

How is customer information used?